Frequently Asked Questions

 

1 - I received this message, but the date and time are correct.
"No vehicles available for this DateTime, please change DateTime and try again."


If you are booking a Airport Transfer, probably you booked for more than 8 passengers, our vehicles are for 8 passengers, if it is the case, you must divide the passengers in two bookings.

2 - I have just booked a transfer but i have not received my voucher. What shall i do?


Please check your Spam or Junk Mail box. If you still have not found your confirmation in your email, please contact us in order to verify your email address in our system. .

3 - I need a last minute transfer. What shall i do?


For last minute bookings please contact us. Our office will help you, through the following telephone numbers: +351 289 541 486 or +351 925 261 181.

4 - What does the price include?


A single price will include a one-way journey for the route booked. A return price includes both the arrival and departure journeys for the route booked. Child seats and bousters are included if children/infants are specified in your booking.

5 - How to find my driver in the Airport of Faro?


After leaving the baggage collection area, the driver will be present in the arrivals area, we will have a signboard with your name on it. If for any reason you do not find our driver, please contact us.

6 - What if my flight is delayed?


Flexitravel monitors flight arrival times and will arrange your transport to collect you at the new arrival time.. If you have any problem with your luggage, we advise you to send 1 member of your party to find us in arrivals, we will be happy to wait for you until the problem is resolved. If you are travelling alone please call us through the following telephone numbers: +351 289 541 486 or +351 925 261 181.

7 - What if my flight is delayed?


Flexitravel monitors flight arrival times and will arrange your transport to collect you at the new arrival time.. If you have any problem with your luggage, we advise you to send 1 member of your party to find us in arrivals, we will be happy to wait for you until the problem is resolved. If you are travelling alone please call us through the following telephone numbers: +351 289 541 486 or +351 925 261 181.

 

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Customer Support

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+351 289 541 486
+351 925 261 181


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